SYSTEMS / CONNECTED BY DESIGN

The work behind the website.

Customer-facing experiences and internal tools, designed as one connected workflow.

System architecture

Select a layer to explore
Customer-facing experience

Make the business easy to understand and the next step easy to take.

Explore a node to see its role in the workflow.

An example business flow. Implementation depends on the project.

BUILT AROUND THE BUSINESS

One connected process.

A booking form is useful. Connecting that booking to availability, customers, payments, and staff responsibilities makes it a system.

Start with the workflow. Build the tools around it.

Discuss a system
Custom WordPress system

ServiceFlow

A custom service-business management system designed to organize the complete workflow from customer inquiries and quotations to jobs, staff assignments, payments, and reporting.

Lead and customer managementService managementManual multi-item quotationsQuote sending and approval workflowJob creation and progress tracking
Explore the implementation
Custom WordPress system

Car Rental Booking & Management System

A custom WordPress booking and rental-management platform that connects customer reservations with vehicle availability, fleet management, payments, customer records, and day-to-day rental operations.

Online vehicle bookingVehicle-specific availabilityFleet and vehicle managementBooking status managementCustomer records and rental history
Explore the implementation

Booking & availability

Vehicle-specific availability and structured reservations.

Customer management

Lead capture, customer records and rental history.

Admin dashboards

A shared view of jobs, staff, payments and reports.

Workflow automation

Forms, notifications, webhooks and business integrations.

Experience and custom scope
Experience, concepts & custom scope
Systems

Websites are only part of what I build.

I also work on practical web-based tools designed around business operations—from enquiries and bookings to administration and reporting.

Customer-facing website
Booking · Lead · Order workflow
Staff tools · Data · Reporting
Active experience + expandable scope

Car Rental Booking & Management

Current website work includes vehicle presentation and a booking-focused customer journey. Management capabilities can be developed to match the operation.

Implemented: responsive rental websiteImplemented: enquiry flowExpandable: availabilityExpandable: payments & reports
Concept / work in progress

Lead Management System

A practical concept for organizing leads, statuses, follow-ups, notes, reminders, history, and simple email workflows. It is not presented as a completed commercial product.

Working knowledge

E-commerce Management

WooCommerce experience covering products, variations, orders, customers, payments, store administration, and basic inventory workflows.

Custom scope

Business Dashboards

Dashboards can be scoped around reporting, staff access, workflow management, customer information, business metrics, and data management.

Custom systems can be designed around how your business actually works.

We can begin with the workflow, separate what is needed now from what can come later, and choose the simplest maintainable approach.

Discuss a System