Francis Jay D. Rotol
IT Support Specialist · Web & Systems Technician · WordPress Developer
Professional summary
IT and web systems professional with hands-on experience in infrastructure, network installation, system administration, and WordPress website management. I combine dependable technical support with a practical web-design approach to help businesses run smoothly, present themselves professionally, and generate stronger client enquiries.
Selected websites & systems
Acerbox Buildsacerboxbuilds.com ↗
Davis Pest Solutionsdavispestsol.co.nz ↗
RLR Car Rental Servicesrlrcarrental.com ↗
ServiceFlowView WordPress system case study ↗
Car Rental Booking & Management SystemView booking system case study ↗
Esperanza Coaching Collectiveesperanzacoachingcollective.com ↗
MG Transformationmargaritagrigoryan.com ↗
The Journey Home by L Collinsthejourneyhomebylcollins.com ↗
FCJ Printing Servicesfcjprintingservices.com ↗
Professional experience
Founder
- Shape the venture’s direction, digital presence, and technical planning.
IT Specialist / Web & Systems Technician
- Provide IT support for office systems, workstations, and network devices.
- Manage WordPress websites, including updates, troubleshooting, optimisation, and client builds.
- Support website forms, data integration, Facebook pages, and remote or on-site troubleshooting.
Technical Staff
- Performed structured cabling testing, documentation, port mapping, and keystone termination.
- Operated fibre-optic fusion splicing equipment and installed AV systems.
- Supported site leadership and technical troubleshooting.
IT Staff
- Supported theme-park IT operations, CCTV systems, Fortigate firewall, and VMware environments.
- Managed UTAK, Retailware, FIIX CMMS, remote support tools, and the Omada OC300 controller.
IT Technician (Project-Based)
- Installed Windows Server 2022, configured Active Directory and file-server permissions, and designed network topology.
- Delivered system documentation and handover training for a small-business environment.
On-the-Job Training
- Assisted with system maintenance, troubleshooting, CCTV, and network installation in an enterprise IT environment.